T&C's

FULL TERMS AND CONDITIONS

All of the designs, images, content and styling containing within this site are covered by strict copyright and held under trademark. Any unauthorized reproduction of images or designs, or breach of copyright, in whole or in part, will be referred to our legal advisors for immediate action. By accepting this notice you are accepting and are bound to comply to with the terms of this legal notice. If images are desired for print editorial or web media please contact our PR representatives at info@moltenocreations.com, and we will be happy to assist you in legally sharing the beauty of Molteno.

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OUR POLICY

Molteno gowns and accessories are made from the finest fabrics—all of our pieces are hand crafted, hand beaded and hand embroidered. Our gowns are made to order pieces and we understand that it can be a difficult choice making a purchase online, so we are happy to accept return of goods for full refund (less cost of shipping) if within 7 days of customer receiving the item for change of mind. The piece must be returned to us unworn and undamaged with all Molteno labels attached for a full refund on the item. Molteno does not over the return freight charges on returns.

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FAULTY GOODS AND REPAIRS

If one of our pieces reaches you and is faulty please return this to us within 48 hours with all tags and packaging. We will do everything in our best effort to repair this piece for you. If the piece cannot be repaired we will provide you with a replacement piece.

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LEAD TIME

A 3 month lead time is required for the production of a garment. This time commences upon the receipt of the 50% deposit and order form with all necessary details and notes. The garment will be ready for shipping within this 3 month period and shipped. The second 50% is due within 30 days of receipt of the garment.  

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RUSH ORDERS

Rush orders can be inquired upon and Molteno will endeavour to accommodate. This will be decided upon by Molteno on a per garment basis. A 10% to 25% surcharge may be added for rush orders and will be quoted upon on a per order basis.

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CHANGES AND CUSTOMIZATION

Molteno Creations does allow for minor customization of garments. Additional charges may be added for customization and this will be quoted upon on a per order basis. Customization of garments may lead to a longer lead time. This too will be advised upon on a per garment basis. Clear instructions must accompany all custom requests. We will then send a design sketch with a full, detailed breakdown of all the requirements. Once this is clear, a quotation will be issued. Should this quotation be accepted, the design must be signed off on by the ordering boutique or client before production commences. Photographs of the order will be sent for approval before the garment is shipped. Once this is approved and signed off on, the order is marked as being complete. Please note that no returns are taken on customized garments.

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SHIPPING AND DELIVERIES

Orders will be shipped within three months of payment being received. 

Shipping costs vary for the different items on our online store. These costs are based on the weight and dimensions of your purchase as well as your location. Please see shipping costs as calculated at checkout.

International delivery times may vary for different countries. Please note that delivery time is also affected by the time it takes for customs to clear your parcel.

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INTERNATIONAL DELIVERIES

Shipping to destinations outside of South Africa is processed through an international customs port into the country of shipment. We will add a commercial invoice to your shipment to make this process easier for customs in your country. Clearance of the item will be processed and may have import duties or custom taxes applied. Payment of these duties and taxes are necessary to proceed with importation. These taxes or importation duties are the responsibility of the buyer and will need to be paid in order to release your shipment. Duties and taxes vary for different countries. Please contact your local tax department for confirmation of tax levies.

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APPOINTMENTS

The Molteno studio is by appointment only. The studio is open for appointments for first time fittings and or alterations from Monday to Friday 8:30am – 6pm and Saturday 9:00am till 2pm. Please email us on info@moltenocreations.com to make an appointment.